ORDERS & PAYMENTS

Where can I find my order number?

• Your order number can be found in your shipping confirmation email as well as on the packaging slip inside your package. If you are having any difficulties locating this number, please do not hesitate to contact us.

How do I know if my order went through?

• You will receive a confirmation email that your order has been received. If you do not receive an order number, just contact us and we will be happy assist you.

How can I change or cancel my order?

• We do our best to process your order as quickly as possible and once it is shipped out, we will be unable to modify your order. However, please accept your packages and we will be prompt to assist you.

Is my payment secure on your website?

• Yes, Barclaire is powered by Shopify and Shopify is certified Level 1 PCI DSS compliant.

What is PCI?

• The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

What forms of payment do you accept?
BARCLAIRE accepts the following forms of payment for online purchases: 

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Discover
• JCB
• Diners Club
• Elo
• Shop Pay